Privacy Policy
Introduction
DentArt ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book an appointment, or interact with us in any capacity. By using our services or website, you consent to the practices described in this policy.
Information We Collect
Information You Provide
We collect information you voluntarily provide to us, including:
Contact information (name, email address, phone number)
Health and dental history shared during consultations and treatment
Payment and billing information (processed securely by third-party payment providers)
Communications (emails, form submissions, appointment requests, and feedback)
Information Collected Automatically
When you visit our website, we may automatically collect:
Device and browser information (browser type, operating system, screen resolution)
Log data (IP address, pages visited, referring URLs, access times)
Cookie and tracking data (session identifiers, preferences, analytics data)
Information From Third Parties
We may receive information from third-party sources such as referral practitioners or health fund providers, limited to information relevant to your dental care.
How We Use Your Information
Service Delivery
We use your information to:
Deliver and manage your dental treatments and appointments
Communicate with you about bookings, treatment plans, and follow-up care
Process payments and maintain accurate billing records
Provide patient support and respond to your enquiries
Business Operations
We also use your information to:
Improve our website, services, and patient experience
Send appointment reminders and relevant health updates (with your consent)
Analyse website traffic and usage patterns
Comply with legal and regulatory obligations
Cookies and Tracking
Types of Cookies
Our website uses the following types of cookies:
Essential cookies required for basic website functionality
Analytics cookies to understand how visitors interact with our site
Preference cookies to remember your settings and choices
Managing Cookies
You can control cookies through your browser settings. Disabling certain cookies may limit your ability to use some features of our website. We do not use cookies for targeted advertising.
Data Sharing and Disclosure
Service Providers
We may share your information with trusted third-party providers who assist us with:
Website hosting and maintenance
Payment processing
Email and communication tools
Analytics and performance monitoring
These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.
Legal Requirements
We may disclose your information if required to do so by law, court order, or regulatory body, or if we believe disclosure is necessary to protect our rights or the safety of others.
Business Transfers
In the event of a change in practice ownership or merger, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.
No Sale of Personal Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Security
Security Measures
We implement appropriate technical and organisational measures to protect your information, including:
Encryption of data in transit and at rest
Secure access controls and authentication
Regular review of our data collection, storage, and processing practices
Restricted access to patient information on a need-to-know basis
Confidential Patient Data
Health information shared during your care is treated as confidential and is handled in accordance with applicable privacy legislation and our clinical obligations.
Data Retention
Retention Periods
Patient records are retained for a minimum of 7 years following last treatment, or as required by applicable law
Website analytics data is retained for up to 26 months
Payment records are retained as required by applicable tax and accounting regulations
Marketing communications data is retained until you unsubscribe or request deletion
Your Rights
Access and Control
Depending on your jurisdiction, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information where legally permissible
Object to or restrict certain processing activities
Request a portable copy of your data
Withdraw consent for marketing communications at any time
Exercising Your Rights
To exercise any of these rights, contact us at hello@dentart.com. We will respond to your request within 30 days. We may need to verify your identity before processing certain requests.
Children's Privacy
Our services are available to patients of all ages. For patients under the age of 18, we require consent from a parent or legal guardian prior to treatment and before collecting personal information. If we become aware that we have collected information from a minor without appropriate consent, we will take steps to address this promptly.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the effective date. For active patients, we will also provide notice via email or at your next appointment.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at hello@dentart.com.